Dear customer,

We herewith confirm receipt of your request for a return.

Please click HERE to print the Return Label which also contains the return number and detailed instructions on how to return the item(s) to us.

In order to ensure that we process your return and refund properly, please follow our return instructions carefully.

Please note: If the return is for the following reasons “mismatched pair, defective, never ordered this item or wrong item delivered” then please contact the Customer Service at [email protected] with a short description of the defect. Please don’t return the faulty item(s) before you receive further instructions.

You will receive a full refund of purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account.

Please do not reply to this email. For further assistance, please contact the Customer Service at [email protected].

Kind regards,

Crocs™ Customer Service