Return Policy

Please note that we now only accept returns within 30 days.


We will accept returns and provide full refund under the following conditions:

  1. Purchase was made at www.crocs.co.uk
  2. Items are in a like-new condition.
  3. Items are returned to us within 30 days after the delivery date.
  4. Only orders that are delivered to an address within the United Kingdom will receive a prepaid return label with The Royal Mail.


Return Instructions

Once you complete the return request, you will receive an email with return instructions which will include a link to the return label. You should receive this email within the hour. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder, and otherwise contact our customer service.

Step 1: Fill in 'Order Number' and 'Email address' (as per your order confirmation)

We could not find the Order. Please try again.

Step 2: Please click the link in the return instructions email to access the label, print the label out, and then stick it visibly and securely to the outside of the return packaging. Then take the package to a local post office and send it to the address on the return label.

Note:

  • Before you return your order because you received the “wrong size”, please note that Crocs themselves and the invoice will always display the US sizes. Please check the size chart for more information before returning your shoes.
  • Return shipping is non-refundable.
  • Please allow 2 weeks processing time, after which the refund for the returned items will be sent back to the card/account used to place the order.
  • Crocs retail stores do not accept any returns of purchases made online.
  • You can return items from two (or more) different orders in the same return package (and therefore pay only once for return shipping). To ensure that we can process all the returned items correctly, please place a separate return request for EACH order, and stick ALL different return labels on the return package.
  • Products created for collaborations or special events may be returned however no later than 14 days:
    I. An order may be cancelled no later than 14 days of receipt of the product.
    II. Product to be returned no later than 14 days of cancelling order.